Yesterday, Mark Talaba and I had a great conversation about processes and the long term success of businesses. While I mostly focus on how things relate to each other like Shopping Cart→Items, it is extremely important to understand the process. It is the process that is key to a successful relationship with customers and with the overall success of a business.
Read more

Overwhelmed

It is too easy to get overwhelmed sometimes. When I do it is almost paralyzing. I’m absorbed in the process of just trying to figure out where to start. When this happens it is often necessary to break things down into smaller pieces.
Read more